Browsing: customer

Despite widely known red flags, major institutions continued relationships with Jeffrey Epstein for years, with internal justifications reportedly grounded in projected profitability rather than the absence…

Key insight: Customer-satisfaction scores at superregional banks dropped 3% year over year, according to the American Customer Satisfaction Index’s 2026 Finance Study.What’s at stake: The dip…

How to choose a bank Eight steps to take to choose a new bank. Caret Right Icon Take a look at online banks See Bankrate’s picks…

Key Insight: JPMorgan’s fee deal with Plaid signals a new data-monetization model.  What’s at Stake: Banks’ pricing could reshape fintech access, competition, and consumer data flows.  Forward Look:…

The Consumer Financial Protection Bureau has been investigating Synapse Technology’s business practices and is preparing to file a complaint against Synapse alleging unfair acts or practices,…

President Donald Trump said Tuesday that the two largest American banks previously rejected him as a customer, reviving claims that conservative clients were being unfairly denied…

The largest U.S. bank, JPMorganChase, has been in conversations with data aggregators — companies like Plaid that draw customer data from banks and feed it to…

Regulators on Friday issued an order exempting banks from the requirement to collect taxpayer identification numbers, or TINs, directly from customers before opening an account under…

Kerry Gross, director of research intelligence at American Banker, moderated a panel with Brianna Elsass, head of U.S. digital servicing at BMO; Erin Holloway, executive industry…

Enjoy complimentary access to top ideas and insights — selected by our editors. Generative artificial intelligence has usurped its traditional counterpart as the next growing technology…