Can AI fix customer service in payments?

Generative artificial intelligence has usurped its traditional counterpart as the next growing technology taking the payments industry by storm.

According to American Banker research published in March, roughly 84% of payments leaders say their organizations are using or plan to use generative AI products to strengthen customer service, sales and messaging experiences facing consumers — the top use case for the technology among respondents.

Managing workflows and workloads was the next popular use case, with more than 80% of respondents currently using Gen AI or planning to do so sometime in the next 12 months. 

Relevant links: